Magpie is the AI-Powered Contact Center Excellence Platform for ambitious organizations. We’re on a mission to unify every touchpoint, automate busywork, and empower agents to deliver outstanding customer experiences. Our secret sauce? Advanced machine learning, integrated seamlessly into a single “command center” that eradicates inefficiencies and elevates results.

Despite a $160+ billion market and 16 million professionals worldwide, contact centers are drowning in fragmented tools, reactive processes, and rising operational costs. Agents burn out, customer satisfaction plummets, and revenue opportunities slip away.

Magpie consolidates all key workflows under one AI-first platform. By delivering real-time coaching, insights, and automated actions, we free agents to focus on delighting customers—and give managers the power to tackle issues before they escalate.

Why You’ll Love Building With Us

We’ve just raised our first round of funding, and we’re looking for a core ML engineer to help us push the boundaries of what’s possible.

• Founders’ Seat: You’ll shape our AI architecture, guide product decisions, and hold significant equity in our future success.
• Ownership & Impact: This is more than just building models. You’ll steer the technical direction of a game-changing platform from the ground up.
• Innovation: We celebrate creativity—whether that’s pioneering new ways to deploy Large Language Models (LLMs) or experimenting with Retrieval-Augmented Generation (RAG) systems for live coaching.

• ML Enthusiast: You have hands-on experience developing and deploying machine learning models. You’re eager to harness LLMs, RAG techniques, and more to unlock real-world impact.
• Startup-Ready: You thrive in fast-paced environments, adapt quickly, and relish the idea of building something extraordinary from scratch.
• Hands-On Leader: You see the big picture but also dive into the details—setting standards, implementing best practices, and mentoring others as we grow.
• Owner’s Mindset: You treat Magpie like it’s yours, driving it forward with passion, creativity, and unwavering commitment.

• ML Architecture & Integration: Architect scalable, robust pipelines that seamlessly weave AI into contact center workflows.
• End-to-End Development: Develop front-to-back solutions—model training, APIs, and data systems—to ensure a seamless user experience.
• Cutting-Edge AI: Collaborate on LLM, RAG, and advanced ML features like automated quality monitoring, predictive analytics, and real-time coaching.
• DevOps for AI: Design CI/CD pipelines for model deployment, optimize cloud infrastructure for performance and scalability, and uphold best practices.

• Founding Impact: Join us at a pivotal stage—your influence on product, culture, and trajectory will be direct and profound.
• Seasoned Founders: Work alongside second-time entrepreneurs who understand what it takes to launch and scale a successful startup.
• Shape the Future: Redefine how agents and managers collaborate with AI, setting the bar for next-generation contact centers.

If you’re ready to transform contact centers and leverage AI to deliver extraordinary outcomes, let’s build Magpie together. Email william@getmagpie.ai and help us redefine operational excellence in customer support—one interaction at a time.